Fusion5 promotes Shannon Moir as director of AI

Australasian systems integrator Fusion5 has promoted Shannon Moir as director of AI for Australia. 

Fusion5 CEO Sven Martin said the new role marked a significant step for Fusion5 in further strengthening its commitment to harnessing AI as a strategic lever.

Internally, Fusion5 has embraced AI to transform its operations and providing value to customers with an 87 per cent adoption rate of Copilot within the business.

For example, Martin said it built AI-driven agents to automate enquiry and sales functions.

“We utilise AI in our implementation methodology to accelerate our analysis and design activities, delivering faster value to our customers,” Martin said. 

“Our technical teams are leveraging AI for code creation, validation and quality assurance.”

Martin said Moir was a natural choice for the new role. He joined Fusion5 in 2017 and has over 25 years of experience in enterprise IT. Known for supporting complex and high-impact global implementations, he has consistently focused on delivering predictable commercial outcomes – not just technical outputs.

“Shannon has the ability to see through the complexity of technology and right to the heart of what matters most to our customers: genuine business value. This is critical as they look to quickly monetise or drive an ROI from their AI investments,” he said. 

Moir maintains a hands-on approach to technology, coding, prototyping and experimenting with the latest tools – from orchestration platforms to AI copilots. 

“Today’s organisations are being pushed to rethink their business workloads and, in some cases, resourcing,” Moir said.

“The reality is that AI is a foundational, mandatory pattern that modern enterprises must adopt to remain competitive and disrupt the market. By embedding intelligence into existing ERP [enterprise resource planning], CRM [customer relationship management] and other business platforms, automating manual processes, or enabling smarter decision-making through data, AI is no longer a ‘nice-to-have’. It’s a core enabler of doing more with less.”

Last year, Fusion5 held seven AI thought leadership and educational events across Australia and New Zealand.

“Each one was booked out,” Moir said. 

“This shows there’s real maturity in the market and the need for an AI-savvy partner who can deliver innovative solutions and real-world outcomes – to go beyond concepts that just look good on paper.”

Last year, Fusion5 acquired Optimum.consulting, an Australian Microsoft partner specialising in Dynamics 365 and Power Apps.