Symbio extends digital experience capabilities in Singapore

Aussie Broadband subsidiary Symbio Holdings has expanded its digital communications infrastructure in Singapore to better serve service providers across Asia Pacific (APAC).

The software vendor has made its V4 API stack available in Singapore, alongside its existing self-service platform Connect Portal, to enable service providers to more easily manage tasks like phone number ordering and assignment through automated and secure digital tools.

This builds on the January rollout of Symbio’s Connect Portal in Singapore which facilitates number management, augmenting its tier one network that supports cloud-native communications at scale.

The portal allows users to log into their account and select a single number or a block of numbers. Once leased, they are automatically added to accounts and provisioned to their session initiation protocol (SIP) Trunk.

With the rollout of the V4 API stack and Connect Portal in Singapore, service providers can now order, reserve and assign numbers to SIP trunks in a single, streamlined workflow, creating a unified, cloud-based number management experience across Australia, New Zealand and Singapore.

“These capabilities give service providers more control and greater transparency across their number management operations,” Symbio said.

This development allows customers to have autonomy in choosing between self-service access via the Connect Portal or utilising the API stack to reduce risk of error or delay. 

Symbio Connect Division CEO Dylan Brown added that by combining tier one infrastructure with tools set to scale with the industry, Symbio is delivering a “consistent number management experience” across Australia, New Zealand and Singapore, enabling local service providers to scale communications.