Telstra exits a number of broadband and voice products

Telstra has worked with wholesale customers to transition them off a number of broadband and voice products coming to an end this year and next.

According to Telstra Wholesale’s web page, the telecommunications provider is going through a period of accelerating change.

“Both the industry and Telstra need to transform to match and be ready for these emerging opportunities,” claimed the telco.

“This is driven in part by the NBN [National Broadband Network] rollout out and recovery of the copper network, market changes and relentless end user desire for faster and more secure services and ageing platforms and products.”

The site states that in order for it to “transform”, “Telstra Wholesale has ramped up its exit program and processes to cater for additional exits and improve customer experience”.

While a number of data and IP products were exited between 2022 and February 2025, the last mile access delivered via NBN Access Traffic Class 2, delivering an Ethernet interface, has a national exit date of 15 September 2025.

The telco recommends replacing Ethernet Access over NBN Access Traffic Class 2 with Telstra Wholesale Ethernet Access over Fibre. 

Telstra also plans to exit a number of broadband and voice products, including inbound 13/1300/1800 and Number Hosting Call Termination Services, which have national exit dates of 24 November 2025 and 30 September 2026, respectively.

Additionally, the telco has already exited its Broadband Plus solution, which had a national exit date of 31 October 2024.

“Telstra Wholesale reviewed its product portfolio to ensure investments and resources were focused on growth areas aligned with our strategy,” the telco said. 

A spokesperson from Telstra told ARN it had given its wholesale customers “plenty of notice before exiting our Broadband Plus, Inbound 13/1300/1800 and Number Hosting Call Termination Services and actively helped them to find other solutions”.

“For customers who used Broadband Plus, we have a White label Internet product as go-to option for those customers who do not have a direct relationship with [NBN Co],” it said.

In February, the telco said it had mapped out plans to invest a further $800 million into its mobile network in the next four years as mobile data demand ramps up. 

This was during the release of its half year results for FY25, ending December 31, which showed revenue rose 1.5 per cent over the period to $11.6 billion, profit increased 7.1 per cent to $1.1 billion and earnings before tax grew 6 per cent to $4.2 billion.