University of Melbourne switches to Rimini Street for Salesforce support

The University of Melbourne has tapped Rimini Street’s expertise for its Mobile Learning Unit (MLU) to bring stability and enhancement for its Salesforce-based eLearning platform.

Utilising the vendor’s technology platform as a core system, the MLU provides end-to-end learning solutions for education providers, which ranges from course creation and instructional design to learning management system (LMS) hosting and learner support.

As such, the vendor’s platform is integral to the unit’s operations, according to MLU program office manager Pat Violo, and selected Rimini Manage and Rimini Consult for Salesforce solutions.

“If it were to go down, it would impact student access to courses and our ability to manage support issues,” he said.

“One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible. That’s where Rimini Street came in to fill the knowledge and resource gap, and we’re excited to take our eLearning capability to new heights through our partnership.”

Violo added that the MLU spoke with several Salesforce clients and did its own internal assessments of risks versus rewards for switching to Rimini Street.

“What we learned was that Rimini Street provides cost-effective, high-quality support which draws on global expertise and a vast resource network, making them a strong partner, well-positioned to support our complex Salesforce environment,” he said.

“With our systems stabilised, we’ll be engaging Rimini Street to help evolve our offerings, allowing us to sell more of our courses and the full LMS solution.

“With Rimini Street, we can balance both our internal and external resources in a cost-effective way, ensure the knowledge of our critical in-house skills is retained, and look towards the future of our business.”

David Rowe, chief product and marketing officer at Rimini Street, said that while many Salesforce partners specialise in managed or professional services, its ability to provide both sets it apart from other providers.

“Building on the operational efficiency, stability and flexibility we provide our Salesforce clients, we help unlock new potential for their systems, delivering innovation and business transformation needed to remain competitive – all from one trusted source.”