DXC creates AI platform to help self-insured employers

Global technology service provider DXC Technology will look to artificial intelligence (AI) and human expertise to help self-insured organisations better support employee health and wellbeing throughout claims handling processing. 

With the launch of DXC Assure Risk Management, self-insured organisations will be able to use their own funds to cover employee insurance claims instead of purchasing traditional insurance.  

Because of this, these organisations often face a distinct set of challenges from delivering effective employee care, navigating complex and time-consuming regulations, managing escalating healthcare costs, and improving return-to-work outcomes. 

The DXC Assure Risk Management offer is a flexible platform that helps address these challenges. This includes human expertise at the core; AI-enabled processes; software-as-a-service (SaaS) technology and generative AI. 

The platform represents a shift toward treating workers’ compensation as an integral part of the employee experience, rather than merely a matter of operational compliance, said DXC Technology managing director Australia and New Zealand insurance software claims management and BPS Michael Neary. 

“By combining experienced claims professionals with AI, this new service helps self-insured employers streamline processes, stay compliant, and – more importantly support, when it matters most,” he said.  

DXC has previously told ARN it has been tapping into AI for decades, but the recent iteration of the technology is seen as a means of accelerating its work even further, said Howard Boville, executive vice president at the service provider. 

At the time, he said the tech has been helping it improve its projects across both the public and private sectors. 

“Essentially, any undertaking is a series of processes and every industry has its established processes as to how to service markets, build products, deliver capabilities or meets the needs of its citizens,” he said. 

“AI is a huge accelerant in the ability to remove the calcification and atrophy of those business processes.”